The First Statewide Library-Led Telehealth Initiative in the First State

We are living in both a healthcare and an internet access crisis. Since 2012, the State of Delaware has seen depression rates increase by 33% and drug overdose deaths increase by 122%. We also see reports from the Census that 16% of households statewide still do not have internet access. Instead of focusing on the aftermath of the crisis, public libraries need to treat the symptoms, specifically simple and equitable access to health and social services.

The Delaware Libraries are solving this by setting up telehealth booths statewide, leveraging our reputability as a safe space in the community and our high-speed Internet infrastructure. We have already deployed three booths in key rural libraries in the state. These soundproof booths are equipped with HEPA filtration, UV sanitization, and an iPad for all services. Despite its name, we envision patrons using the telehealth booths for other social services including legal matters, immigration help, and job interviews. Each booth is staffed with a “Navigator” who is there to help patrons schedule appointments and assist with technology. We are partnering with healthcare systems, like ChristianaCare, to extend the reach of their offerings into the community. While currently at three public libraries, the telehealth program is expected to expand to 9 additional public libraries in Delaware in 2022. The telehealth kiosk program is complemented by a device loaning initiative, in which hundreds of Chromebooks and WiFi hotspots have been disseminated statewide, so patrons can check out a device for a short-term loan like a library book. The devices are branded with our new landing page (link below) that connects patrons back to dozens of social service resources in the libraries. This program is the first statewide library-led telehealth initiative in the country, and it is fitting that Delaware, the “First State”, be at the forefront.

Expected outcomes of this program include patrons accessing healthcare and behavioral health support for the first time, decreased lead time to see providers, and overall increased traffic to public libraries across the state. While visiting their local library, patrons can discover the multitude of other programs and events that are happening right in their community.

For more information: www.getconnected.delawarelibraries.org