Scott D. Smith, AIC

Director of P&C Operations
Colonial Claims

Scott Smith is the Director of P&C Operations at Colonial Claims. Scott has a B.S. in Political Science and has over 30 years of property claims experience encompassing both carrier and independent claims adjusting. Scott has performed both field adjusting and management roles over his career spending the last 17 years as a Sr. Claims Manager with only two independent firms.

Scott has a passion for claims and believes assisting the policy holder with their claim while properly interpreting the policy is essential to the settlement of any claim. Scott attributes his early success to the training he received as a new staff adjuster and now as a manager oversees a new adjuster training program, teaches utilizing recorded modules, and conducts virtual training with adjusters on a regular basis. Scott strongly believes that all adjusting starts with the policy and basic understanding so each training opportunity involves policy basics.

Becasue of this passion and knowledge Scott has been able excel as a manager while building relationships with both carriers and adjusters that span his entire carreer.

Disclosure information not submitted.

Presentation(s):

• Why Can’t We All Just Get Along? Different Perceptions About The Modern Claims Process Between Policyholder and Insurance Industry Representatives (Wed4)

  Wednesday, January 26, 2022
  10:30 AM – 12:15 PM EST

• Why Can’t We All Just Get Along? Different Perceptions About The Modern Claims Process Between Policyholder and Insurance Industry Representatives (Wed12)

  Wednesday, January 26, 2022
  1:00 PM – 2:45 PM EST