Climbing the Emotion/Logic Mountain: Overcoming Barriers Towards Claim Resolution (Tu14)

Tuesday, January 25, 2022

3:30 PM – 5:15 PM EST

Location: Java Sea 1

This presentation aims to give the professional tools in understanding emotions and logic in claims handling/adjustment and reach towards claim resolution. We discuss common adjustment issues in homeowner and commercial property claims and address methods and strategies for reaching claim resolution, including instances where emotions run high. We also discuss topics such as addressing common policy provisions with insureds (including potential exclusions/limitations applying to claims), handling of claim communications, and adjustment mechanics featuring insurer and insured adjustment professionals addressing their advice from years of property claim experience.

Panelist(s)

William B. Collum

Partner
Butler Weihmuller Katz Craig LLP

Slides
Craig Mailhiot, CPCU, AIC

Director of Claims
Florida Family Insurance

Slides
Christopher Scarlett, CPIA, CPAU

Senior Public Adjuster
Phoenix Claims Consulting
KF

Kelly Fantetti

Stockham Law Group