Participants should be aware of the following financial/non-financial relationships:
Denise J. Williams-Jones, RDA: I do not have any relevant financial / non-financial relationships with any proprietary interests.
A lack of understanding of your role in the front office can affect your patient interactions, which can affect the practice and the bottom line. There needs to be a shift in mindset so you can take a new approach when dealing with your patients. In this course, you will gain clarity on what is expected of you and your role in the practice.
Learning Objectives:
Recognize the importance of your role in creating lasting patient relationships for the practice
Learn to connect with patients in an
authentic way
Improve the way you conduct yourself at the front desk
