What are the areas of greatest risk vulnerability in senior living communities? What federal laws and regulations impact risk management exposures? How are “realistic expectations” used to manage resident satisfaction and transparency? Discover the answers to these questions while also identifying the various constituencies that impact managing risk. This course is presented in two sessions to allow time for participants to respond to case examples and discuss specific situations and concepts that executive directors are required to manage.
Approved for CA RCFE CETP CEUs. Approved for NAB/NCERS CEUs.
Learning Objectives:
Determine areas of risk vulnerability for senior living communities.
Knowing the laws and regulations that impact risk management exposure.
How to manage resident satisfaction & transparency.