Just when we think we have seen it all, an employee or patient will surprise us. We might roll our eyes or even feel as if we have lost control of reality. We often forget that, in the mind of that other individual, what they have said or done made complete sense. The best leaders can take such interactions in stride. They navigate an ever-changing industry while inspiring employee engagement and fostering an environment of both high productivity and high-quality care. How? By leveraging emotional intelligence. In this session, leaders will explore the four aspects of emotional intelligence. Recognizing and responding to emotions in a healthy way is a learned skills. Attendees will learn how emotions and thought patterns impact their leadership style, participating in activities to enhance the ability to recognize a variety of emotions in ourselves and others. Leaders will walk away with skills and activities they can bring back to their team members to enhance emotional intelligence in their workplace. The session will explore what motivates different individuals and how understanding one another can drive teams to the next level of performance and achievement. This knowledge helps leaders to better coach their team and results in team members who more fully trust one another, leading to stronger engagement and a greater sense of pride in one’s work.
Learning Objectives:
Explain how the emotions we feel influence our actions and perceptions of others.
Recognize emotions in others and respond in a manner that fosters growth rather than reinforcing barriers.
Discuss how different individuals perceive the world and are motivated by stimuli to enhance their leadership and interpersonal skills.
.jpg "Katie Lawrence, MHA CMPE photo")
.jpg "Chris Harrop photo")
