Face-To-Face: Delivering an Immersive Patient-Centric Experience Part 2
Thursday, November 10, 2022
10:00 AM – 11:30 AM
CE Credits: 1.5
Train your team to Rock Customer Service from the Front Office to the Back. In this course, you will learn the Key’s to Communication that will help you understand the importance of Customer Service and recognize how to be a leader in the practice. The course will help you bridge the customer service experience for your patients by learning to identify customer experience ball drops and catch them before they impact your profits and practice success!
Learning Objectives:
Define Customer Service.
Analyze the 5 C’s of Customer Service.
Differentiate between Customer Service and Customer Care.