Session Description: The ability to manage conflict is a highly sought-after quality in leaders. It also has a significant impact upon the organizations whose leaders possess it. In this interactive presentation, Ms. Clark will explain to participants the difference between criticism and constructive feedback and how conflict can be both positive and damaging to an organization. She will provide strategies for reducing conflict and mediating workplace confrontations. Audience members will leave with practical tips to help themselves and their teams manage conflict more effectively.
.jpg "M.J. Clark, MA, APR, Fellow PRSA photo")