Patient experience is the sum of all touchpoints and interactions throughout a patient’s journey designed to promote positive patient engagement. At every touchpoint, you can improve or destroy how your patients feel about you. This roundtable will explore the typical patient journey and how you interact with your patients.
Learning Objectives:
Discuss the touchpoints you have with your patients and how your patients prefer communicating with you
Identify the gaps between what home infusion patients expect and what infusion pharmacies are delivering when it comes to patient experience
Envision how multiple modes of communication can be orchestrated to provide an unparalleled experience for your patients