The presentation invites participants to analyze statements in the NICU with respect to intent, impact and overall effectiveness for communication. This session will explore various forms of communication, including body language, unit and navigational signage, printed materials, and the spoken word.
Learning Objectives:
At the conclusion of this presentation, the learner will be able to:
Explain the difference between intent and impact in their verbal and non-verbal communications with NICU families
Identify supportive, alternative word choices to common statements said in the NICU
Describe three principles for communicating effectively with NICU families
