Assistant Chief Halifax Regional Fire & Emergency Halifax, Nova Scotia, Canada
Chief Ramey embarked on an educational and professional journey delving deep into Human Factors, Systems Safety, Quality & Process Improvement, Resiliency Engineering, and Culture, landing on Quality as a Leadership Strategy as a framework to make improvements in Fire Service Leadership. QBS originally developed by Associates in Process Improvement based on the work of Dr. D Edwards Deming is a leadership framework and set of activities to help your organization prepare to effectively participate in system transformation and continuous quality improvement to better perform in delivery of its core business. Instilling quality as a strategy in an organization can improve performance, reduce waste, build resiliency, and improve psychological safety and overall performance. Combining the disciplines of Human Factors, Quality Improvement, High Performance Coaching, and Just Culture can be the comprehensive framework to a new level of organizational success.
Learning Objectives:
Provide and introduction and overview of the Quality as a Leadership Strategy leadership framework for fire service leaders.
Describe the 5 key leadership activities for leaders to implement Quality as a Leadership Strategy in their service.
Outline how the discplines of Human Factors, Quality Improvement, High Performance Coaching, and Just Culture intertwine to provide a comprehensive and powerful organizational leadership framework.
