How to Understand, Listen & Coach Clients: Practical EQ & Communication Skills
Tuesday, December 13, 2022
3:30 PM – 4:30 PM PDT
Location: SCC: 6E
CE: 1 CFP CE Credit(s)
Level of Complexity: Intermediate
Learn highly practical client communication and coaching techniques for any situation. This presentation will teach: how to recognize and adapt to client needs, practical listening & communication techniques for any conversation, a process for de-escalating upset clients and master coaching techniques that deliver every time. Taught by a seasoned clinical psychology and business coach, this presentation will deliver straightforward steps to apply to any client conversation.
Learning Objectives:
Apply the psychological principles of emotional intelligence and behavioral style to assess and adapt client desires and needs.
Use active listening techniques and best communication practices to effectively communicate and develop strong relationships with clients.
Identify client stressors and execute communication & coaching best practices to reduce client stress and support productive client decision making.
