Continuous Improvement Manager HealthNet Aeromedical Services Warren, Ohio, United States
Organizations around the world use keywords such as premier, high-quality, reliable, safe, and industry-leading to describe the quality of the care delivered to patients. However, when asked to back up those statements many organizations discover there is a gap between reality and their self-perceived notions of their own performance. This session will describe one organization’s journey to challenge their self-perceived notions of quality and to completely rebuild a quality management system in a 35+ year old program.
Learning Objectives:
Upon completion, participant will be able to utilize a standardized approach to process improvement
Upon completion, participant will be able to describe benefits and challenges with data-driven process change
Upon completion, participant will be able to identify critical care transport specific tools which can help identify areas of improvement within organizations
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