EMS Director New York State Mechanicville, New York
UBER has found a way to raise the bar on customer service and performance both with the use of technology and the immediate feedback of drivers and their passengers. UBER drivers strive to receive a 5 star rating as they know it will drive more business their way and while creating more loyalty to UBER. Do you think your agency would treat your patients different if you knew the patient was going to evaluate the care and the provider shortly after receiving treatment? Hospitals use a third party evaluation program from Press Gainey to evaluate the patient impression on clinical performance, the healthcare team and the overall hospital visit. This session will go into changing the way we think about employee morale and patient experiences if we work towards a five star rating.
Learning Objectives:
understand the model that Uber uses for immediate feedback
understand how immediate feedback can increase employee morale
understand how immediate feedback can increase patient experiences
