Veteran Experience Officer
VA/VHA
Waterford, Pennsylvania, United States
Cassandra Brewer is a Veteran Experience Officer (VEO) at the Erie VA Medical Center. She is organizationally aligned under the Office of Performance and Quality. She is a former Medical Services Officer; Army Reserve Veteran who has been serving the VA for over 12 years. Cassandra has been passionately serving in her role for over three years and is the Chair of the Erie VA Customer Service Committee and the Chair of the VISN 4 Western Market Collaboration Committee, Veteran Experience Sub-Committee. Cassandra has a demonstrated history of providing exceptional Customer Service for our nation’s Veterans at the highest organizational level of experience. Proven to be exemplary in resolving conflicts, managing customer complaints, gaining trust, and building relationships with both internal customers and external. A strong administrative worker who shows professionalism through her leadership approach, process improvement, and team building skills. Eagerness, passion, advocacy, integrity, and dedication are the driving forces for the quality of service, excellence and outstanding work that is achieved with her abilities.
Disclosure information not submitted.