Director, Service Excellence
Markham Public Library, Ontario, Canada
Andrea Cecchetto (she/her) is the Director, Service Excellence at Markham Public Library. In this role, she is responsible for public service, branch operations, facilities management, learning and development, risk managment, staff engagement , service design and implementation, research and evaluation, and organizational development. Andrea’s professional background in libraries includes learning and growth, leadership development and workforce development. Prior to transitioning to libraries, Andrea worked in project management. Andrea is responsible for numerous transformational projects at MPL, including the Customer Service Revolution, which won the Institute of Public Administrators of Canada’s Gold Medal for Management innovation and the Minister of Culture’s Award for Innovation in 2015. Andrea holds an MLIS from the University of Western Ontario, Masters Certification in Organizational Development and Change Management from Schulich School of Business, and a Masters of Public Administration from Queens University. She is the 2020-2021 OLA President.
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