Assistant Vice President, Chief Wellness Officer
NYC Health + Hospitals
New York, New York, United States
Jeremy Segall, MA, RDT, LCAT is the Chief Wellness Officer at NYC Health + Hospitals, the largest public healthcare system in the nation. As Chief Wellness Officer he oversees wellness from multiple angles including enterprise wellness via system-wide performance improvement, staff wellness via response efforts, and patient wellness via engagement strategy. He governs strategic priority quality improvement projects across the system’s eleven acute care hospitals. He oversaw transformation to achieve requirements for the Value Based Payment Quality Improvement Program, attaining 100% of the $300M incentivized repayment opportunities for the safety net system. He oversees the system’s wellness programming, person-centered certification, and care experience portfolio consisting of the enterprise's customer service values. He was the coordinator of the Healing Education Resilience and Opportunity for New York’s Frontline Workforce (HERO-NY) Taskforce bringing together the US Department of Defense, Veterans Affairs, USUHS, DOHMH, and FDNY to create a training series addressing trauma, stress, and resilience to be adapted for civilian audiences. The HERO-NY training is now spreading to five continents and over 22 countries. A Licensed Creative Arts Therapist in private practice as an executive coach for the past fifteen years he has been a featured speaker at Greater New York Hospital Association, Harvard Kennedy School & Belfer Center for Science and International Affairs, Modern Healthcare’s Mental Health Virtual Summit, Metro Health & Medical Preparedness Coalition’s Disaster Behavioral Health Conference, Hunter College, the Schwartz Center’s Compassion in Action Series, Vocera Humanize Health Series, and Press Ganey’s Workforce Well-being Collaborative. He has been on faculty at the Institute for Healthcare Improvement, Weitzman Institute, SUNY Downstate, and the Healthcare Association of New York State’s Quality Bootcamp and Residency programs. An Extended DISC professional, Lean Management facilitator, TeamSTEPPS Advanced Master Trainer, he has won international workplace wellness awards and has published multiple articles on wellness.
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