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Chief Clinical Office
Press Ganey
As Press Ganey’s Chief Clinical Officer, Dr. Jessica C. Dudley
is responsible for leading efforts to support organizations in
increasing clinician engagement and improving patient care
outcomes, particularly among physicians. Her areas of expertise
include leadership development, clinical care redesign through
outstanding teamwork, addressing clinician burnout, and
advancing professional fulfillment.
Prior to joining Press Ganey, Dr. Dudley was Chief Medical
Officer at the Brigham and Women’s Physicians Organization,
where she was responsible for the strategic development and
oversight of physician-led efforts to improve the quality and
efficiency of clinical care. Dr. Dudley led the organization’s
overall well-being efforts to address burnout and improve
professional fulfillment for more than 1,700 physicians, and she
participated in systemwide efforts supporting more than 5,000
physicians and 2,000 trainees. She also developed multiple
training programs to advance the development of physician
leadership skills and clinical performance, and she created a
clinician incubator program to increase front-line clinicians’
engagement in identifying opportunities to redesign care to
deliver improved outcomes and quality and reduce overall
health care costs.
Prior to this role, Dr. Dudley was Vice President for Care
Innovation at Brigham Health, where she coordinated
institutional and physician-led efforts to develop population
health management and care redesign programs supporting
the delivery of high-value patient care. Prior to that, she was
a Medical Director within the Partners HealthCare System,
and she served as Medical Director for Partners’ Human
Resources department.
Dr. Dudley received her undergraduate degree from Yale
University and her medical degree from Harvard Medical
School. She completed her internship and residency in
primary care internal medicine at Brigham and Women’s
Hospital, where she was a practicing primary care physician
for 10 years. Dr. Dudley is board-certified in internal
medicine and is an assistant professor of medicine at
Harvard Medical School.