Dispensing, and Business Practice Management: Audiology

1352L - Key Performance Indicators (KPIs) to Consider for Financial Success

Friday, November 18, 2022

9:30 AM – 10:30 AM CT

Format: 1-Hour Seminar (In-Person)

Keywords: Key Performance Indicator, Patient satisfaction, Employee engagement, Financial statements

Presenting Author(s)

Jeremy Donai

Texas Tech University Health Sciences Center

This session is developed by, and presenters invited by, Dispensing, and Business Practice Management: Audiology. The focus of this session will be the use of various forms of Key Performance Indicators (KPIs) as part of audiology practice management. Specific KPIs related to financial position, employee engagement, and patient satisfaction will be described. Audiology managers often spend sufficient time evaluating the financial position of a practice, while neglecting to consider issues related to employees and patients. A wholistic approach to KPI analysis will be discussed.

Learning Objectives:

Describe financial KPIs and apply their use to audiology practice management.
Describe employee engagement KPIs and apply their use to audiology practice management.
Describe customer satisfaction KPIs and apply their use to audiology practice management.