Medical Director of Integrated Care
Boston Children's Hospital
Rich is a general pediatrician whose clinical work over nearly 4 decades has focused on providing care for children, youth, and young adults with special health care needs. His efforts have informed the evolution of care coordination and care integration functions and activities, enabling systems to become high performing, integrated delivery models. As the Medical Director of Integrated Care at Boston Children’s Hospital, he focuses on developing and implementing methodologies, tools, processes, and measures to facilitate and improve integration of care and care coordination—especially for children and youth with special health care needs (CYSHCN) and for adults with complex needs transitioning from pediatric to adult care.
He serves on the Patient Experience and Function Standing Committee at the National Quality Forum (NQF). He is a member of the Centers for Medicare and Medicaid Services (CMS) Adult and Child Medicaid Core Set Review Workgroup and the CMS Scorecard Workgroup.
He is Co-Chair of a 2 year effort at the NQF charged with making recommendations to measure and improve care communication and care coordination for adults and children, within and across electronic health record platforms, with emphasis on integration and equity.
He's the Medical Director of the US Health Resources and Services Administration (HRSA) / MCHB funded National Center for Care Coordination Technical Assistance, in partnership with the American Academy of Pediatrics National Resource Center for Patient/Family-Centered Medical Home. He is also the Principal Investigator of the HRSA/ MCHB funded National Care Coordination Academy, in collaboration with the CMC CoIIN at Boston University. He has collaborated with the World Health Organization to inform the WHO Framework on Integrated, People-Centred Health Services. His team currently is collaborating with teams in Australia, South America, Canada, and Europe focused on interprofessional training and implementation and outcome measurement.