Note: This course relates to the CRA domain of Operations Management but as a CRA preparatory workshop, credit is not eligible toward CRA renewal.
This session will cover key areas of operations management, including assessing customer satisfaction with imaging services using appropriate tools to enhance quality and serve the interest of stakeholders and responding to survey results using continuous quality improvement methods to enhance customer satisfaction and meet organizational objectives. The speaker will also discuss providing for the quality and appropriateness of patient care by coordinating the development and implementation of medical protocols to adhere to accepted standards of care and coordinating patient management by identifying and supplying necessary resources to provide optimal imaging services. Other topics include: establishing industry partnership by building alliances to leverage negotiating power, maximize resources, and developing opportunities; differentiating imaging services from those of competitors by developing marketing and public relations plans to maintain existing and attract new business; writing policies and procedures following federal, state, and other regulatory guidelines to comply with applicable standards and protect patients and other stakeholders; enforcing policies and procedures by monitoring compliance and providing feedback to uphold applicable standards; and developing a quality management program using process improvement tools to further enhance and complement the strategic goals of the organization.
Learning Objectives:
Understand the major tasks involved with the domain of operations management.
Give examples of the knowledge base needed for operations management.
Give examples of the skills used in the performance domain of operations management.