SP-002 - Creating Faculty and Student Experience Maps for Quality Improvement Initiatives (NEW IDEA SESSION)

To improve classroom and clinic learning environments, it is critical to have a comprehensive understanding of the experience. Creating a map of these experiences from the student, faculty, and/or staff perspective can assist the identification of critical inefficiencies as well as areas for improvement. In this session, we will describe the experience mapping process and show how it has been used in quality improvement initiatives at the University of North Carolina. The mapping process has been used to understand classroom and clinic experiences from multiple perspectives and has informed the redesign to create more efficient and effective learning environments.