In this time of uncertainty, with a global pandemic, natural disasters, social discontent and economic uncertainty, people are afraid. Humans are emotional creatures, and fear-driven responses have led to shorter tempers and more outbursts in the workplace. These behaviors often clash with hospital leaders’ expectations of professional demeanor and threaten cohesiveness critical for effective team functioning and patient care. In many hospitals, emotional culture is ignored; even worse, it is rarely managed. The outcomes of this neglect are a lack of safety, trust, and transparency. When leaders learn to manage the emotional culture of the hospital, both suppressed and expressed, they can optimize the emotional landscape so that all stakeholders-employees, clients, and patients- reap the rewards of a healthy emotional culture.
Learning Objectives:
Upon completion, participant will be understand the term 'emotional culture' and why it matters.
Upon completion, participant will be able to identify the emotional culture of their hospital.
Upon completion, participant will be able to manage workplace emotions to create alignment and an inclusive culture.
