IC22: The User Experience and User Research: In-depth Look at Interviews, Observational Studies, and Usability Testing

Technology is progressing at a rapid pace. This forces companies and research labs into design and development processes which often focus on quick turnaround. Healthcare facilities are forced into clinical decision-making processes which focus on reimbursement. These processes can minimize time and maximize profit but often leave the end-user hanging by a rope- creating a great need for understanding usability in order to provide the best care. Understanding the differences between user research methods and how to choose an effective method can be overwhelming and seem complicated. However, even the smallest labs, clinics or start-ups can incorporate basic methods to improve their processes. This course will provide an overview of user research methods– diving deeper into best practices for incorporating interviews and observational and usability studies. A hands-on application to demonstrate how these methods can be incorporated into your design and development or clinical decision-making processes will be provided.