Poster Session A - Sunday Afternoon
Category: Practice Management
Arcelia Guerson-Gil, MD
Stony Brook University Hospital
Stony Brook, NY
Calls patients (in Spanish if preferred language) 2 weeks prior to their scheduled procedure to:
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Sends an email to the patient with the procedure information and bowel preparation instructions (in Spanish if preferred language) |
Calls patients to ensure they have started the financial aid process to avoid cancellations and financial burdens |
Calls patients 5 days before the procedure to verify they will be starting the prep |
Present during the procedure day and procedure itself to assist with patient translation, if needed |