At the completion of this activity, participants will:
Identify areas within organizational culture and/or operations that need to be developed to strategically improve staff productivity, engagement and retention.
Identify and create specific alignment goals for the operations of their programs.
Develop specific tactics to enhance patient engagement and retention.
Presentation Summary: The presentation will be focused specifically on providing deliverables that organizations and individuals can implement into their facilities to help develop staff engagement and retention. These deliverables will be focused on developing strategic productivity and operations (SP3+O), including organizational culture; systems/operations; supervision; and alignment. Organizational Culture will include a scientific study and definitions of org. Culture and employee engagement, along with a discussion on effective implementation. Systems/Operations will focus on developing systems/ops that work for the workforce and that helps solve problems and help increase productivity. We will discuss solutions as well as symptoms of systems/ops that work in reverse, thereby taxing the workforce’s abilities to operate with strategic productivity. Supervision will focus primarily on the important role that supervisors play in the success of their teams and the development of strategic productivity and engagement. Finally, alignment will focus on getting your operations and people aligned to one purpose, passion and presence. We will be utilizing several audience participation activities throughout the presentation, including utilizing balloons to demonstrate teamwork and systems; ping pong balls to demonstrate splitting attention; and an entire audience participation activity that will “make it rain”. The strategy is to fully engage and collaborate with the audience, which is the theme of this year’s conference.
