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Frequently Asked Questions

Submit a Technical Support Ticket or Contact Technical Support

Looking for something specific? Click the links below to jump to your question category:
GENERAL FAQs
CME FAQs
SESSION RECORDINGS and LIVESTREAM FAQs
GOING TO BALTIMORE
PLATFORM FAQs
CONTACT INFO

GENERAL

Q: What are the dates of AAPM&R 2022?
A:
The dates for the meeting are October 20-23, 2022 with Member Community Week held on October 10-14,2022.

Q: How do I get a copy of the presentation slides?
A:
Presentation slides will be available in the mobile app and website.

Q: I don’t know my login credentials for the website or app. How do I get them?
A:
You can have your credentials emailed to the email you registered with by clicking forgot password here.  Click here to log in to the website.

CME

Q: Will the meeting offer CME?
A:
The 2022 Annual Assembly (AA) provides the opportunity to earn up to 156.75 AMA PRA Category 1 Credits™. You can claim credit for ALL educational sessions you attend live at AA, or watch on-demand.

All sessions will be recorded and made available on-demand until February 1, 2023. After February 1, all content will be converted over to AA Rewind 2022, which you can access through the Academy’s Online Learning Portal.

For more details on the in-person experience, click here.
For more details on the virtual experience, click here.

Q: How do I claim continuing education credits?
A:
One hour of credit is awarded for each hour of education. The specific credit designation can be found in each session description.
  1. After viewing a session, click on the CME link within the session description page.
  2. You should be automatically logged in, but if not, login using your AAPM&R credentials. The email address where you receive Academy emails is your username to log in.
  3. Navigate to the “2022 AA Session Evaluations: Access Them Here ” link located on the left menu.
  4. Complete an evaluation for each session you attended to claim your CME credit.
Q: When will the session evaluations be available?
A:
Session evaluations will be available the morning after the session takes place, (i.e., Thursday sessions will be available Friday morning). Make sure to star the sessions you attended so you can easily reference them when completing your evaluation.

Additional CME questions? please email education@aapmr.org.

SESSION RECORDINGS and LIVESTREAMS

Q: What sessions are being livestreamed?
A:
Four plenary sessions and 20 symposia sessions are being livestreamed from Baltimore (EasternTime Zone). Click here to see the schedule. Look for the  icon next to the livestreamed presentations.

Q: Will the sessions from the meeting be available for viewing on an on-demand basis after the meeting dates conclude?
A:
Yes.
  • Four plenary sessions and 20 symposia sessions are being livestreamed from Baltimore and will be available on deamnd.
  • All sessions will be recorded and made available on-demand until February 1, 2023. After February 1, all content will be converted over to AA Rewind 2022, which you can access through the Academy’s Online Learning Portal.
  • 25+ virtual Community Sessions the week leading up to the Annual Assembly and available on-demand.

Q: When will the live sessions be available for on-demand?
A:
Live sessions will automatically convert to on-demand versions once the session has aired and ended. This can sometimes take up to 48 hours to occur.


Q: How long will the sessions be available for viewing after the meeting?
A:
All sessions will be recorded and made available on-demand until February 1, 2023. After February 1, all content will be converted over to AA Rewind 2022, which you can access through the Academy’s Online Learning Portal.

Q: Can I earn credit for watching the sessions after the meeting?
A:
Yes. You can claim credit for ALL educational sessions you attend live at AA, or watch on-demand. One hour of credit is awarded for each hour of education. The specific credit designation can be found in each session description.

All sessions will be recorded and made available on-demand until February 1, 2023. After February 1, all content will be converted over to AA Rewind 2022, which you can access through the Academy’s Online Learning Portal.

GOING TO BALTIMORE

Q: Where will the events take place if I’m attending in-person?
A:
All events will be held at the Baltimore Convention Center (1 West Pratt Street, Baltimore, MD 21201). Directions and parking information can be found here.

Q: I have already registered and paid for the in-person meeting, but I can no longer attend. What are my options?
A:
All cancellations for the Annual Assembly and preconference courses must be submitted in writing via email to registration@aapmr.org or via mail postmarked by September 21, 2022, to the address below. Cancellations submitted before September 21 will receive a refund of all fees paid, minus a $150 processing fee and processed 7-14 days after notification is received. Cancellations submitted after September 21 or over the phone will not be accepted.

American Academy of Physical Medicine and Rehabilitation
Attention: Customer Service, AA2022
9700 W. Bryn Mawr Avenue, Suite 200
Rosemont, IL 60018

If you have questions or need to make changes to your registration, contact Member Services at (847) 737-6000.

Q: Is the app really that important for this meeting?
A:
Yes, it’s an essential onsite tool! Besides a simple pocket guide for the event, it’s the only comprehensive and up-to-date listing of events happening at AAPM&R 2022.
In the app you can:
  • View session descriptions
  • Evaluate the sessions to earn CME
  • View and take notes directly on the presentations
  • Ask questions to the presenters
  • Browse posters
  • Search the program by keyword, topic, or speaker
  • Connect with other attendees
  • Stay up-to-date with any program changes
For both the app and the virtual platform site, you will be prompted to log in with your AAPM&R Username and Password. If you don’t know it, simply click “Forgot Password.”

Q: How will I be able to ask the presenter questions at the meeting?
A:
In-person attendees will be using the AAMP&R app to submit their questions to presenters within that session’s listing in the app. The virtual audience will also be adding their questions through the app and website. Isn’t technology amazing?! Both audiences will be able to upvote each other’s questions and hear the same answers.

VIRTUAL PLATFORM

Q: What sessions will I be able to watch?
A:
Virtual attendees will be able to join livestreamed Sessions and participate in Q&A through the website and app. Look for the  icon next to the livestreamed presentations.

Q: What do I get with my virtual registration?
A.
Virtual attendees will enjoy 24/7 access to all the great education that the Assembly is known for—online from their home or office. Live sessions will automatically convert to on-demand versions once the session has aired and ended. This can sometimes take up to 48 hours to occur. #AAPMR22 is Leading the Way to the future of PM&R and is a “must-attend” event for every physiatrist.

Your virtual experience includes:
  • All in-person symposia will be recorded and available on-demand after the presentation until February 1, 2023. After February 1, all content will be converted over to AA Rewind 2022, which you can access through the Academy’s Online Learning Portal.
  • 25+ virtual Community Sessions the week leading up to the Annual Assembly and available on-demand.
  • Four plenary sessions and 20 symposia sessions live-streamed, with real-time interaction (chat, Q&A, etc).
  • Poster Wall including pre-recorded presentations. Virtual Career Corner with CV reviews and career guidance. Directory of sponsors/supporters.
  • Pre-recorded Corporate Sessions available on-demand.
Q: I couldn’t watch a session live. What are my options?
A:
All livestreamed sessions will be available for playback immediately after airing and will be up for viewing through February 2, 2023. Live sessions will automatically convert to on-demand versions once the session has aired and ended. This can sometimes take up to 48 hours to occur. After February 1, all content will be converted over to AA Rewind 2022, which you can access through the Academy’s Online Learning Portal.

Q. How do I access the virtual platform?
A.
For both the app and the virtual platform site, you will be prompted to log in with your AAPM&R Username and Password. If you don’t know it, simply click “Forgot Password.”

Q. What Internet browser should I use to access the Virtual Platform?
A.
Google Chrome or Mozilla Firefox is the preferred internet browser.
The platform does not recommend accessing the conference while on your VPN. You may need to reach out to your IT administrator to surpass the firewall.

Q. Can I use my computer or my mobile device to connect?
A.
You can use either your computer or your mobile device to connect to AAPM&R.

To access the conference on your computer, visit https://www.eventscribe.net/2022/AAPMR/.

To access the conference on your mobile device, download the mobile app, coming soon!

Q. Will a call-in number be available to listen to the sessions?
A.
No, all audio will require computer speakers. Livestreams can also be watched through the mobile app.

Q. How can I test my device before the live sessions?
A.
Testing your device is a great way to ensure you are ready on September 30! The platform provides a System Check tool that runs a series of checks on your computer and web browsers to ensure that your device is suitable to use the full potential of the platform. If there are any problems then you will see either yellow warnings (things that can be improved) or red warnings (things that may limit your experience). Your organization's IT support team may be able to help you resolve any of these that are beyond your capabilities. Run your System Check now!
The platform does not recommend accessing the conference while on your VPN. You may need to reach out to your IT administrator to bypass the firewall.

Q. I'm having trouble loading sessions. What can I do?
A.
Here are some tips to help your sessions stream seamlessly:
  • Use the latest version of Google Chrome (preferred) or Mozilla Firefox
  • Disconnect from your VPN (if applicable)
  • If you are in the office, try another network (some offices have robust firewalls that will block video and video chat)
  • If your office has a firewall, have your IT staff make sure that you can access streaming audio / video
  • Clear your web browser history and cache (CTRL+F5 on PC and Command+R on Mac will do a hard refresh)
  • Close any other tabs that may be using a lot of bandwidth
  • If you are at home, make sure you are not also using streaming services like Netflix, etc. that could impact your available bandwidth
  • Check your internet connection. Use a hard wired internet connection if possible. If you have to use WIFI, make sure you are close to the WIFI device
  • Check your internet connection. Use a hard wired internet connection if possible. If you have to use WIFI, make sure you are close to the WIFI device

Q: How will I be able to ask the presenter questions?
A:
The virtual audience will submit questions on the “Q&A” tab in the video player window. The in-person audience will also be contributing to the same Q&A using the mobile app. Isn’t technology amazing?! Both audiences will be able to upvote each other’s questions and hear the same answers.

CONTACT INFO

The AAPM&R team is dedicated to ensuring you have the best possible experience during the conference. Email any questions or issues to assembly@aapmr.org.

Need technical support while using the platform? Reach out to the platform directly by visiting Technical Support to submit a Support Ticket or by phone at +1.410.638.9239 or toll-free at +1.877.426.6323.