Communication is responsible for many things, and improving communication techniques can result in a high-performing team and better patient relationships. Learning to elevate communication will inspire open communication, prevent breakdowns, resolve conflict, and build trust and respect. This course illuminates the skills needed to communicate positively and effectively with different and even difficult personalities. Discover formats to hold positive, effective and efficient huddles and team meetings. Learn the steps to address and resolve conflict and establish protocols that eliminate gossip. Transform attitudes from toxic to tremendous and ultimately create a positive environment, where every team member and patient looks forward to coming into the office. Learn how to elevate the level of communication – knowing personal experiences define beliefs, opinions and assumptions.
Learning Objectives:
At the conclusion of this presentation, participants should be able to:
Demonstrate verbal skills to communicate effectively with difficult and different personalities.
Determine behaviors that inspire a culture of appreciation and celebration.
Explain methods that turn attitudes from toxic to tremendous.
Discuss steps to address and resolve conflict.
Identify behaviors that elevate trust and respect.