P06 - ED Management Solutions: Principles and Practice

Course Director(s)

• 

  Joseph Twanmoh, MD MBA FAAEM

  President and Founder
  Queue Management, LLC
  Monkton, Maryland

The ED Management Solutions: Principles and Practice course is an introduction to the principles and practice of ED management. This includes deep dives into revenue cycles, change management, organizational psychology, and much more! Taught by leaders in ED operations management, the course features live workshops to put principles into practice - including real life case studies, panel discussions, and patient satisfaction scenarios.
This course is a prerequisite to the AAEM Emergency Department Operations Certificate Course (EDOCC).

Presentations:

• 8:00 AM – 8:30 AM EST

  Still Crowded After All These Years
  

  Pre - Conference Speaker: Joseph R. Twanmoh, MD MBA FAAEM – Queue Management, LLC
• 8:30 AM – 9:00 AM EST

  Systems Engineering and Process Improvement Overview (PSDA)
  

  Pre - Conference Speaker: Benjamin White, MD FAAEM – Massachusetts General Hospital / Harvard Medical School
• 9:00 AM – 9:30 AM EST

  Critical Resources / Theory of Constraints / Queuing Theory
  

  Pre - Conference Speaker: Joseph R. Twanmoh, MD MBA FAAEM – Queue Management, LLC
• 9:30 AM – 10:00 AM EST

  Lean – Ideals and Practice
  

  Pre - Conference Speaker: Benjamin White, MD FAAEM – Massachusetts General Hospital / Harvard Medical School
• 10:15 AM – 10:45 AM EST

  Intake Systems
  

  Pre - Conference Speaker: Joseph R. Twanmoh, MD MBA FAAEM – Queue Management, LLC
• 10:45 AM – 11:15 AM EST

  Case Study Exercise – Throughput
  

  Pre - Conference Speaker: Joseph R. Twanmoh, MD MBA FAAEM – Queue Management, LLC
• 11:15 AM – 11:45 AM EST

  Changing Behavior
  

  Pre - Conference Speaker: Joseph R. Twanmoh, MD MBA FAAEM – Queue Management, LLC
• 11:45 AM – 12:15 PM EST

  Change Management Exercise
  

  Pre - Conference Speaker: Joseph R. Twanmoh, MD MBA FAAEM – Queue Management, LLC
• 1:00 PM – 1:30 PM EST

  ED Patient Experience: Why It Matters
  

  Pre - Conference Speaker: Benjamin White, MD FAAEM – Massachusetts General Hospital / Harvard Medical School

  Pre - Conference Speaker: Kraftin E. Schreyer, MD MBA FAAEM – Temple University Health System
• 1:30 PM – 2:00 PM EST

  High Yield Patient Experience Interventions
  

  Pre - Conference Speaker: Benjamin White, MD FAAEM – Massachusetts General Hospital / Harvard Medical School

  Pre - Conference Speaker: Kraftin E. Schreyer, MD MBA FAAEM – Temple University Health System
• 2:00 PM – 2:30 PM EST

  Optimizing ED Patient Experience: Sharing Solutions
  

  Pre - Conference Speaker: Kraftin E. Schreyer, MD MBA FAAEM – Temple University Health System

  Pre - Conference Speaker: Benjamin White, MD FAAEM – Massachusetts General Hospital / Harvard Medical School
• 2:45 PM – 4:15 PM EST

  Revenue Drivers You Can Control / KPIs for Revenue Performance / Making a Difference for the Hospital’s Revenue
  

  Pre - Conference Speaker: Jim Blakeman – Kirk and Associates
• 4:15 PM – 4:45 PM EST

  Q&A and Wrap-up
  

  Pre - Conference Speaker: Kraftin E. Schreyer, MD MBA FAAEM – Temple University Health System

  Pre - Conference Speaker: Benjamin White, MD FAAEM – Massachusetts General Hospital / Harvard Medical School

  Pre - Conference Speaker: Jim Blakeman – Kirk and Associates

  Pre - Conference Speaker: Joseph R. Twanmoh, MD MBA FAAEM – Queue Management, LLC