PM-2 - Communication Solutions: Attitudes, Breakdowns & Conflict Resolutions

Communication is responsible for many things; and improving your communication techniques can result in a high-performing team and better patient relationships. Learning to elevate your communication will enable you to inspire open communication, prevent breakdowns, resolve conflict, and build trust and respect.

This course illuminates the skills needed to communicate positively and effectively with different and even difficult personalities. Discover formats to hold positive, effective, and efficient huddles and team meetings. Learn the steps to address and resolve conflict and establish protocols that eliminate gossip. Transform attitudes from toxic to tremendous, and ultimately create a positive environment, where every team member and patient looks forward to coming into the office.

Judy Kay, communications expert, will share how you can elevate the level of communication in your life. She believes that our personal experiences define our beliefs, opinions, and assumptions. Our unique outlooks are responsible for different expectations.