Practice Management (PM)

HS203 - One Size Fits None: Benefits of Blended Service Models

Thursday, March 31, 2022

11:40 AM – 12:10 PM CT

Location: HearTECH Hub

Earn 0.05 CEUs

Presented By

Lead Presenter(s)

Kristina Petraitis, AuD

Audiology & Education Manager
Unitron US

Disclosure: Financial Disclosures: Unitron US- Employment
Non-Financial Disclosures: I do not have any relevant non-financial relationships with anything to disclose.

PDF Slides

Contributor(s)

Steve Hallenbeck, AuD

Audiology Manager
Sonova
Clarendon Hills, Illinois

Disclosure: Financial Disclosures: Phonak- Employment
Non-Financial Disclosures: I do not have any relevant non-financial relationships with anything to disclose.

Industry buzz words paint a rosy picture of clinical practice that promises individualized care, personalized solutions and tailor-made experiences to enhance a patient’s hearing abilities. However, our profession has not made a full transition to support a consumer behavior model when seeking care and purchasing hearing instruments.
In this session we will review methods that use buying habits, behavioral psychology and user experience and how it applies to clinical practice. Additionally we will discuss strategies to provide options to help you and your consumers deliver an enhanced care experience.

Learning Objectives:

Identify technology disruptors that will influence practical applications in audiology.
Apply methods to support the needs of those seeking hearing instruments influenced by emotional and social factors.
Identify the consumer needs to ensure they are supported and deliver life-enhancing experiences.