Safety Ambassadors & Concierge Service for Student Study in times of COVID

Background: The purpose of this poster is to share the development of a Concierge Service which Countway Library of Medicine implemented to allow student study reservations during COVID-1

Description: Countway Library implemented a Concierge Service to welcome students from the Harvard Longwood Campus back to the library amid COVID-19 restrictions. A seat reservation system was created, and current staff and newly hired part-time staff greeted students and helped them to access our newly renovated space. Having access to study space in Countway Library allowed students to step outside of their isolated homes and dorms into a collaborative space with proper physical distancing and safety protocols in place. This poster will discuss the steps taken to design and establish the Concierge Service Initiative, as well as usage analytics and guidance for similar initiatives.

Conclusion: Countway Library is constantly monitoring this service revising guidelines and usage policies as appropriate. Based on the data collected, as well as anecdotal evidence, this Concierge Service has been a valuable and highly appreciated resource for Harvard Longwood Campus students.